Terms and Conditions
Price Guarantee. Memorial Keepsakes aims to provide high-quality funeral stationery at affordable prices. In the rare case that you receive a verifiable quote that reflects a price lower than ours, we will beat it by 5%.
Accuracy Disclaimer. All orders placed with Memorial Keepsakes depend upon the accuracy of the information provided. To this end, we request that you thoroughly check all dates, names, spelling and grammar before submitting your order. We will also e-mail a proof before printing your order and similarly request that you check it for accuracy. We do not accept liability for any items printed incorrectly due to an input error or failure to identify it on the proof. In the event that an error is made by us and propagated onto your printed items, we will provide a full reprint of your job at no additional charge.
Shipping and Delivery. Orders are shipped using Australia Post’s Express Post Premium service (which guarantees next-business-day delivery to areas within their network). To ensure timely delivery, we request that orders are placed at least 3 business days in advance of the required date. We accept no liability for late delivery due to late order submission. If you have special requirements, please contact us.
Cancellations. Because our work is extremely time-sensitive, we are only able to accept cancellations within 2 business hours of your order being submitted. Cancellation requests should only be done by phone.
Intellectual Property. Unless otherwise directed, we reserve the right to use your printed materials as samples to help other families in the planning process. These items may also be sent to funeral directors, clergy and celebrants for the same purpose.
Security and Privacy. Personal information received by Memorial Keepsakes through e-mails, online order forms or by any other means is for our exclusive use, for the sole purpose of maintaining communication with customers during the ordering process. This information is archived securely at the completion of the order for the purpose of providing re-prints on request and is under no circumstances shared with any other parties. We do not conduct any marketing activities using previous customers’ information.